Astra Home Solutions, LLC – Comprehensive Privacy Policy & TCPA Compliance Document
Effective Date: October 14, 2025
Business Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702
This Privacy Policy and Compliance Statement outlines how Astra Home Solutions, LLC (“Astra,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information obtained through its websites, forms, digital communications, and partner platforms. This document also includes TCPA and Beetexting compliance terms for nationwide call, text, and email contact authorization.
1. TCPA, CAN-SPAM, and SMS Consent Compliance
By submitting your information through any Astra Home Solutions form, you are providing express written consent for Astra Home Solutions, LLC and its authorized partners to contact you via call, text message, and email regarding your inquiry, using any phone number or email address you provide, including through automated dialing systems or prerecorded messages. Consent is not a condition of purchase. Message and data rates may apply. You may revoke consent at any time by replying STOP to text messages or by contacting privacy@astrahomesolutions.com.
Astra Home Solutions, LLC fully complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and state-level Do Not Call (DNC) regulations. To ensure lawful communication, Astra maintains detailed logs of consent, timestamps, IP addresses, and consent text for all form submissions.
Checkbox Consent Language:
☑ I consent to receive calls, texts, and emails from Astra Home Solutions, LLC and its authorized partners regarding my inquiry, including via automated systems. Consent is not required to purchase. Msg & data rates may apply. Reply STOP to cancel.
Implementation Requirements:
- Checkbox must be unchecked by default.
- Consent text must be placed directly above the Submit button on all web forms.
- Privacy Policy and Terms of Use must be linked within visible proximity to the checkbox.
- CRM systems must log consent language, timestamp, and IP address per user submission.
- Texting platforms (e.g., Beetexting) must immediately honor STOP requests.
- All outbound texts must include ‘Reply STOP to cancel’ language.
- Messages must only be sent between 8 a.m. and 9 p.m. in the recipient’s local time zone.
2. Privacy Policy
A. Scope and Purpose
This Privacy Policy governs how Astra Home Solutions, LLC collects, uses, stores, and shares personal information obtained through its website, online forms, digital communications, and partner integrations. It applies to all users within the United States and territories where Astra operates.
B. Information We Collect
We may collect personal and contact information including your name, phone number, email, physical address, and service preferences. We also collect information automatically through analytics tools, cookies, and CRM integrations.
C. Use of Information
Astra Home Solutions, LLC uses collected information to match you with relevant service providers, process your inquiries, provide customer support, improve user experience, and communicate offers and updates consistent with your consent.
D. Information Sharing and Authorized Partners
We may share your information with authorized third-party providers and brands to facilitate service setup and delivery. These may include, but are not limited to, telecommunications, energy, and home service providers such as AT&T, DirecTV, Vivint, and Ambit Energy. We may also work with licensed insurance partners and trusted vendors under strict confidentiality agreements. Each referenced entity operates independently under its own privacy policy.
E. Cookies and Tracking Technologies
We utilize cookies, web beacons, and analytics tools to enhance website functionality and monitor engagement. You can modify cookie preferences through your browser settings.
F. Data Retention and Storage
Personal information is retained for as long as necessary to fulfill the purposes outlined herein or as required by law. Data is securely deleted or anonymized when no longer needed.
G. Your Rights and Choices
You have the right to request access, correction, or deletion of your data, and to opt out of marketing communications. Contact privacy@astrahomesolutions.com for any requests.
H. Security of Information
We implement industry-standard security measures, including encryption, access controls, and monitoring systems, to protect your data from unauthorized access or misuse.
I. Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect data from minors.
J. International Data Transfers
If data is transferred outside the U.S., Astra ensures compliance with applicable data protection laws.
K. Updates to This Policy
Astra reserves the right to modify this policy at any time. Updates will be reflected by a revised effective date at the top of this page.
L. Contact Information
For any privacy-related concerns, contact:
Astra Home Solutions, LLC
7901 4th St N, STE 300
St. Petersburg, FL 33702
Email: privacy@astrahomesolutions.com
3. Brand, Insurance, and Affiliate Disclaimers
Astra Home Solutions, LLC is an independent concierge platform and is not owned, operated, or endorsed by any of the service providers referenced on our site. All logos, trademarks, and service marks are the property of their respective owners and are used solely for descriptive purposes. Insurance services, when available, are offered through licensed third-party providers under their own terms and policies.
4. Developer and Compliance Implementation Summary
- Display the Privacy Policy link in the footer of all pages.
2. Add an unchecked consent checkbox with approved TCPA text to all lead forms.
3. Store timestamp, IP, and consent text in the CRM for each submission.
4. Integrate STOP/HELP response logic for SMS.
5. Restrict outbound message times to 8 a.m. – 9 p.m. local.
6. Maintain all consent records for a minimum of four years.
7. Use the official Astra Home Solutions, LLC contact address for all compliance documents.